KAYLA SUPPORT
Kayla shows you a hairstyle on your own face before you commit to it. If something is not working, or
you just have a question, we would rather hear from you than have you guess.
Email: Anaye@LittleBrownFaces.com
We read every message and answer within two working days. If something is wrong with a Look you paid
for, tell us and we will put the Look back.
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USING KAYLA
How does it work?
Pick a style, add a photo of your face, and in about thirty seconds you see yourself in it. Your
preview is fitted to your hairline, your head shape and your density. It will not be an exact copy of
the sample photo, and it is not meant to be.
My photo was turned down.
Our image service is cautious about photos showing more than head and shoulders, and it sometimes
declines perfectly ordinary photos. That is not a judgement about you or your photo. A closer photo
of your face and hair almost always works, and the app offers to crop one for you. Nothing is charged
for a Look that was never made.
My Look did not finish.
Looks are made while you are in Kayla, so leaving the app stops the work. Stay in the app while it
runs. You can browse other styles, and we will tell you the moment it is ready. Nothing is charged
for a Look that was never made.
The result does not look like me.
Tell us, and send the Look if you can. Every style is built and checked by hand, and the ones that do
not hold up get replaced. You can also report a problem from the Look itself, using the menu on the
image.
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LOOKS AND PAYMENT
Is Kayla free?
You get two Looks free, and they never expire. After that a 30-Day Pass is $12.99 for 25 Looks. It is
one payment and it does not renew. There is also a monthly subscription at $17.99 for 50 Looks a
month if you want more.
I paid and my Looks have not arrived.
Open Account and pull down to refresh. Payments usually land in a few seconds, but a slow connection
can hold one up. If they are still missing after a few minutes, email us with the date and we will
add them by hand.
I reinstalled Kayla, or changed phone, and my Looks are gone.
Your balance is tied to the copy of Kayla on that phone, so reinstalling or moving to a new phone
does not carry it across on its own. Email us from the same address you used to buy, tell us roughly
when you bought and which option, and we will restore the balance.
How do I cancel the subscription?
Subscriptions are managed by Apple, not by us. Open the Settings app, tap your name, then
Subscriptions, then Kayla. Cancelling stops the next payment. Looks you already have stay until they
expire.
I would like a refund.
Refunds are handled by Apple rather than by us. Go to reportaproblem.apple.com, sign in, and choose
the purchase. If the reason is something Kayla got wrong, email us too, because we would rather fix
it than have you go without.
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YOUR PHOTOS AND YOUR PRIVACY
Where do my photos go?
Your photos and your Looks live on your phone. To make a Look, your photo is sent over an encrypted
connection to our server and on to the image service, used once, and never stored by us.
How do I delete everything?
Open Account and choose "Delete everything". It removes your photos, your Looks and your feedback
from your phone. It happens straight away and it cannot be undone.
How do I stop notifications?
Open Account, then Notifications, and turn off the alerts you do not want. You can also turn Kayla's
notifications off entirely in the Settings app under Kayla.
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Privacy policy: https://littlebrownfaces.com/pages/kayla-privacy
Terms of use: https://littlebrownfaces.com/pages/kayla-terms